All patients will be pre-screened, according to the therapists return to work protocol, by phone, email and/or Janeapp to confirm that they are not showing any signs of illness on the day before their appointment as well as on the day of. Please read your emails carefully and complete all necessary forms your therapist sends you before your treatment.
Patients who do not pass screening will be required to reschedule their appointment to a later date.
Therapists will use the BC COVID-19 Self Assessment Tool daily, and stay home/ cancel appointments if experiencing any COVID-19 symptoms
Entering the Clinic:
Everyone will be asked to enter the clinic with clean hands. This can be done by stopping at the washroom (no key required) to wash your hands, or use the hand sanitizing station at the entrance to the clinic.
It is strongly recommended that everyone wears a mask upon entering the clinic and while in all common spaces, a disposable mask can be provided to patients if they not have one on arrival. Practitioners and patients will decide together what PPE is deemed appropriate during the course of the treatment session.
While in the Clinic:
Traffic in the common areas (reception area, hallways and staff area) will be kept to a minimum by asking patients to arrive on time for their appointments as opposed to early or by asking patients to remain in their vehicles until they are called in. Practitioners will have their treatment rooms ready for patients to enter as soon as they arrive at the clinic. Practitioners will be remain in their treatment rooms as much as possible even when not treating; for example eating lunches and folding laundry.
Traffic flow in the hallway of the clinic and at the clinic entry/exit door will allow patients exiting a treatment room or the clinic itself the right of way.
Reception area chairs have been shifted to distances 2 meters apart in the rare case there is a need to wait in this area to pay for service.
Only one patient and one practitioner at a time will be allowed at the front desk to schedule an appointment or process payment.
Plexiglass barriers have been installed at the front desk to avoid droplet spread while payment is being processed for treatment services.
The hallway will only be entered if it is clear of other patrons or practitioners.
Markings on reception area and treatment room floors will designate where patients and clients may safely stand while in the clinic.
Contactless payment is available through the tap feature of the debit machine and can be accessed through the plexiglass barrier.
Practitioners will be encouraged to check phone messages remotely from their own phones and are asked to book patient appointments and perform online charting from their own devices in their treatment room as opposed to the central clinic phone and computer.
While in the Treatment Room:
Practitioners will open treatment room doors for patients to enter and subsequent discussions about the focus of treatment once in the treatment room will be performed at a safe distance of 2 meters.
Practitioners are encouraged to use a tissue or other suitable barrier to open treatment room and laundry room doors post treatment.
A renewal of informed consent will be obtained by all practitioners before commencing treatment
High touch surfaces such as door handles and faucet handles will be disinfected at regular intervals throughout the day.
Hand Hygiene will be vigorously preformed throughout the day in accordance to BC CDC protocols.
Treatment rooms will be thoroughly disinfected with a Health Canada approved product after each patient according to that specific therapists Return to Work Plan.
Any unnecessary decorative items, soft fabric surfaces and common area dispensers of water and food have been removed.
Soiled laundry in treatment rooms will be kept in sealed containers until ready to be transferred to washing machines.
Clean laundry will be kept in sealed bins either in the staff area or in practitioner treatments rooms.
Gloves will be used to transfer laundry from soiled bins into washing machine, laundry will be washed and dried on hot/high settings.
Alcohol wipes will be provided at reception area for practitioners to disinfect the debit machine, computer, pens and other common instruments.
Single use face cloths will be provided for hand drying in the staff room.
Respecting Therapists Autonomy:
This safety plan that has been developed with all the therapists feedback and mutually agreed upon, it aims to help reduce the risk of spread of COVID-19 to anyone who enters the common clinic space.
Mandala expects each Therapist to use their professional judgment and evidence informed decision making regarding their specific Return To Work Protocols and treatment protocols while in session with each patient.
As required, each Therapist’s specific Return To Work Protocol will be placed on the biography section of Mandala Website, and if the Therapist uses Janeapp, a link will be provided via the biography section of Janeapp.
This safety plan will be regularly reviewed and updated as needed to ensure the safest environment possible for everyone who enters Mandala.
If anyone reading this has any questions or concerns, please let any therapist who works out of our office know.
The health of the therapists that work out of Mandala and our community is of paramount importance.