Pre- Screening:

• All patients will be pre-screened, according to the therapists return to work protocol, by phone, email and/or Janeapp to confirm that they are not showing any signs of illness on the day before their appointment as well as on the day of.  Please read your emails carefully and complete all necessary forms your therapist sends you before your treatment.

 

• Patients who do not pass screening will be required to reschedule their appointment to a later date.

 

• Therapists will use the BC COVID-19 Self Assessment Tool daily, and stay home/ cancel appointments if experiencing any COVID-19 symptoms

Entering the Clinic:

• Everyone will be asked to enter the clinic with clean hands.  This can be done by stopping at the washroom (no key required) to wash your hands, or use the hand sanitizing station at the entrance to the clinic.  

 

• Patients who are medically able, must wear a mask  upon entering the clinic and while in all common spaces.  A disposable mask can be provided to patients if they not have one on arrival.  Practitioners and patients will decide together what PPE is deemed appropriate during the course of the treatment session.

While in the Common Areas of the Clinic:  

• All Therapists that work out of Mandala must wear a mask at all times while in the common areas. 

 

• Traffic in the common areas (reception area, hallways and staff area) will be kept to a minimum by asking patients to arrive on time for their appointments as opposed to early or by asking patients to remain in their vehicles until they are called in. 

 

• Practitioners will have their treatment rooms ready for patients to enter as soon as they arrive at the clinic. 
• Practitioners will be remain in their treatment rooms as much as possible, even when not treating; for example eating lunches, doing charting, and folding laundry.

 

• Reception area chairs have been shifted to distances 2 meters apart in the rare case there is a need to wait in this area to pay for service. 

 

• Only one patient and one practitioner at a time will be allowed at the front desk to schedule an appointment or process payment. 

 

• Plexiglass barriers have been installed at the front desk while payment is being processed for treatment services.

 

• The hallway will only be entered if it is clear of other patrons or practitioners.

 

• Markings on reception area and treatment room floors will designate where patients and clients may safely stand while in the clinic.

 

• Contactless payment is available through the tap feature of the debit machine and can be accessed through the plexiglass barrier.

 

• Practitioners will be encouraged to check phone messages remotely from their own phones and are asked to book patient appointments and perform online charting from their own devices in their treatment room as opposed to the central clinic phone and computer.

Cleaning:

• All Therapists will participate in cleaning the high touch surfaces, such as door handles and faucet handles; they will be disinfected at regular intervals throughout the day.

 

• Hand Hygiene will be vigorously preformed throughout the day in accordance to BC CDC protocols.

 

• Therapists are responsible for disinfecting their treatment rooms with a Health Canada approved product after each patient according to their specific Return to Work Plan.

 

• Any unnecessary decorative items, soft fabric surfaces and common area dispensers of water and food have been removed.

 

• Alcohol wipes will be provided at reception area for practitioners to disinfect the debit machine, computer, pens and other common instruments. 

 

• Single use face cloths will be provided for hand drying in the staff room.

Laundry Management:

• Soiled laundry in treatment rooms will be kept in sealed containers until ready to be transferred to washing machines.

 

• Clean laundry will be kept in designated sealed bins either in the staff area or in practitioner treatments rooms.

 

• After a therapist touches dirty laundry, they will either wash their hands immediately or remove gloves (if wearing them) BEFORE they touch any other object.

Use of Common Items:

• Therapists are not to touch any common surfaces unless their hands are clean.

 

• Therapists will adhere to the cleaning guidance/ schedules posted on the front credenza and on the back desk

 

• Therapists will limit the use of common items as much as possible, and recognize the inherent risk in their use.

Respecting Therapists Autonomy:

• This safety plan that has been developed with all the therapists feedback and mutually agreed upon, it aims to help reduce the risk of spread of COVID-19 to anyone who enters the common clinic space.

 

• Mandala expects each Therapist to use their professional judgment and evidence informed decision making regarding their specific Return To Work Protocols and treatment protocols while in session with each patient. 

 

• As required, each Therapist’s specific Return To Work Protocol can be placed on the biography section of Mandala Website, and if the Therapist uses Janeapp, a link can be provided via the biography section of Janeapp.

Review:

• This safety plan will be regularly reviewed and updated as needed to ensure the safest environment possible for everyone who enters Mandala.

 

• If anyone reading this has any questions or concerns, please let any therapist who works out of our office know. 

The health of the therapists that work out of Mandala and our community is of paramount importance.